At most communities, the maintenance professionals have the most contact with residents and are therefore most likely to be involved in a fair housing issue. Many fair housing complaints arise from team members trying to be helpful, not being aware of proper procedure, or just plain ignorance of fair housing compliance protocols. While it’s impossible to prevent all fair housing complaints, regularly scheduled training of everyone in a customer-facing role can lessen the possibility of being named in a fair housing complaint.
In today’s diverse housing market, apartment maintenance professionals must be acutely aware of Fair Housing laws to ensure equitable treatment for all tenants. This session is designed to equip the maintenance staff with the knowledge and tools needed to navigate these regulations effectively.
Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects? To ensure fair housing compliance, it is essential that everyone on the maintenance team is trained to be able to recognize these ten fair housing pitfalls and respond with a fair housing friendly response, even if that response is to simply involve the manager!
Webinar Objectives
- Inconsistent maintenance practices: How to ensure that all residents receive the same level of service and attention.
- Being too helpful: Knowing how to answer the most commonly asked questions from residents and prospects.
- Ignoring requests from certain residents: How to ensure all maintenance requests are handled promptly and without bias.
- Differential treatment during repairs: How to ensure that repair schedules are fair and consistent.
- Responding to questions inappropriately:
- Unreasonable treatment of assistive animals: How to know and enforce rules regarding service and support animals.
- Failure to address discrimination and harassment complaints: How to recognize, document and report such complaints to appropriate staff.
- Inadequate training on Fair Housing laws: How to evaluate and schedule training for the team.
- Discriminatory behavior or Language: How to ensure that you and the maintenance team always maintain professionalism and respect in all interactions.
- Inappropriate conversations with residents: How to distinguish between what should and should not be talked about with customers.
Webinar Highlights
- Gain a deeper understanding of fair housing laws and regulations
- Learn how to avoid common pitfalls and reduce liability
- Develop practical strategies for maintaining compliance
- Enhance your professional knowledge and skills
- Stay up-to-date on the latest fair housing trends and best practices
- Understand the fundamentals of fair housing laws and regulations
- Learn strategies for avoiding and mitigating potential fair housing issues
- Develop best practices for maintaining compliance and reducing liability
Who Should Attend
All on-site and multi-site personnel including Regional/Area Managers, Community Managers, Leasing Managers/Professionals, Maintenance/Service Managers/Supervisors/Professionals, Training and HR Professionals.
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